Last updated: April 7, 2020
WHAT INFORMATION DO WE COLLECT and HOW?
The types of Personal Information we may collect (directly from you or from Third-Party sources) and our privacy practices depend on the nature of the relationship you have with CloudVector and the requirements of applicable law. Some of the ways that CloudVector may collect Personal Information include:
When you register on our site, request a demo, download a resource, purchase our services, creating an account, providing customer support, visit our booth at a trade show, participate in a survey, or submit an employment application we ask that you submit some or all of the following types of information:
Address and/or location
Title and/or Position
You may choose to visit our site anonymously, without providing any of the above information. However certain services on our site may require that these details be entered on a mandatory basis.
If you visit our site in order to apply for a job, you may also be asked to upload your resume or curriculum vitae.
Also, we may gather information when you use our systems, on our forums, blogs, and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of CloudVector, the “Services”)
We may collect certain information automatically through our Services or other methods of web analysis, such as your Internet protocol (IP) address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geo-location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services such as preferences.
We endeavor to collect only that information which is relevant for the purposes for which it was acquired. Below are the ways we collect Personal Information and how we use it.
WHY DO WE COLLECT YOUR INFORMATION?
The information we collect from you may be used in one of the following ways:
To Provide Products, Services, or Information Requested (for instance if you fill a form requesting a demo).
Generally manage Individual information and Accounts.
Respond to questions, comments, technical support and other requests.
To provide access to certain areas, functionalities, and features of CloudVector’s Services.
To Verify your identity.
Process payments for products or Services purchased.
Enforce our Terms.
To personalize your experience (your information helps us to better respond to your individual needs by sending you targeted information which may be more relevant to you).
To improve our website (we continually strive to improve our website offerings based on the type of content our users click on or download).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To conduct analysis on how effective our marketing campaigns are, how our products and services are used and to track lead generation for our sales process.
To send, or by any means, contact you regarding our Services, marketing material, event invitations and updates – If you indicate that you are interested in certain areas or subjects when you give us your contact details, we will send you marketing material and/or event invitations related to those areas. The email address you provide may also be used to send you important updates related to the site or the CloudVector platform.
HOW IS YOUR INFORMATION USED AND WHO IS YOUR INFORMATION SHARED WITH?
We do not sell, trade or otherwise share your information with outside parties except as noted herein. However, we do share your information with our subsidiaries, affiliates, service providers and partners who assist us in operating our website, conducting our business or servicing you.
We sometimes need to give our service providers who help us run our website and Services access to the data we have in order for them to perform those tasks. They are only authorized to use information that is strictly relevant for them to perform their tasks and we ensure that they are under obligations of confidentiality to us so that your data is secure. If sharing your information is necessary to provide a product, Service or information you have requested; by way of example, sharing your information with a bank, logistics company, event organizer, marketing agency, and other business partners etc.
For the purpose of conducting US Export law compliance checks.
In connection with, or during negotiations of, any financing, merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
In certain situations, CloudVector may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
If we otherwise notify you and you consent to the sharing (if required under local law.)
To keep you up to date on the latest product announcements, software updates, special offers or other information we think you would like to hear about either from us, through our marketing agencies or from our business partners. We may share your data with our subsidiaries or affiliates within the CloudVector group. We share information within this group because these entities also carry out support, marketing, account management and technical operations for CloudVector that are relevant to the provision of the website and services.
HOW DO WE PROCESS YOUR DATA?
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you) and legitimate interests ( such as to protect you, us, or others from security threats, comply with laws that apply to us and to enable or administer our business through consolidated reporting, customer service etc.)
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data or wish to withdraw consent or object, please contact our data privacy team at dpo@CloudVector.com.
SECURITY OF YOUR DATA
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
YOUR RIGHTS TO YOUR DATA AND HOW TO MANAGE YOUR PREFERENCES
We may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our website or services. We also may retain your information during the period of time needed for CloudVector to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements. At the end of these periods, we ensure that your data is deleted securely using industry standard methodology.
CloudVector acknowledges your right to access your data. If information pertaining to you as an individual has been submitted to us then you have the right to access, correct, or edit your data. If you wish, we can provide all the personal information on our records to you or to someone you nominate in a portable format. You can reach out to us using dpo@CloudVector.com.
You can ask us to stop using all or some of your personal data (that is, if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
You may choose to delete your data that we hold at any time you choose and unsubscribe from any CloudVector mailing lists you are on. You can unsubscribe from our mass-marketing emails by clicking on the unsubscribe link which is at the bottom of every mass-marketing email we send.
We may retain your personal data even after you have ceased using our services, requested to unsubscribe or delete your data only if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfill your request to “unsubscribe” from further messages from us.
INTERNATIONAL DATA TRANSFERS
You agree that all Personal Information collected via or by CloudVector may be transferred, processed, and stored anywhere in the world, including but not limited to the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. By providing information to CloudVector, you explicitly consent to the storage of your Personal Information in these locations. In particular, if you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States of America and to Processing of your data globally. By providing your Personal Information, you consent to any transfer and Processing in accordance with this Policy.
CALIFORNIA PRIVACY RIGHTS
CloudVector website stores and retrieves information on your browser or device using cookies or similar methods. This information is used to make the site work as you expect it to. Cookies do not personally identify you, but they are used to give you a more personalized web experience.
What are cookies?
A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit. Cookies can make your next visit easier and the site more useful to you. You can refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of CloudVector’s website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. To use/navigate through many parts of our website, you do not need to turn on cookies. There is currently no industry standard for how companies should respond to “do not track” signals, although one may develop in the future. Our websites may not recognize and respond to all “do not track” signals at this time. If we do so in the future, we will describe how in this Privacy Statement.
Cookies are used to help us see which features are most popular, counting visitors to a page, improving our users’ experience, and overall to provide you with a better, more intuitive, and satisfying experience.
Preferences: We use these cookies to remember your settings and preferences to make your interactions with the site easier for you.
Analytics: We use these cookies to help us improve our services.
Third party cookies
Our website will set several types of third-party cookies, and we do not control the operation of any of them.
What type of cookies do we use?
We use session cookies: a session cookie is a cookie that is erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the users’ computer.